Mobile / Sports
These terms set out the rules that apply when you access ufo9, open an account, and use any part of the platform — including deposits via DuitNow, FPX, or Boost, and activity across the lobby. Access depends on local law and is available only where permitted in your region.
When you open an account on ufo9 and start a session, you are agreeing to the terms on this page. They apply to every action you take on the platform — navigating the lobby, placing bets on Football Match Odds, initiating a DuitNow transfer, or reaching support. These terms exist to make the relationship between you and the platform clear and manageable. A few things worth knowing upfront: the terms on this page apply to the version of the platform you access from Malaysia, where availability is subject to local law. If a specific payment option such as FPX or Boost is shown at checkout, it is available in your region at that time — but the platform does not commit to keeping every method available at all times. We may update these terms when the platform changes. The date shown at the top of this page reflects the current version. Continuing to use ufo9 after an update means you accept the revised terms. If you disagree with a change, the right step is to stop using the account and contact support before your next session.
DuitNow transfers are processed through your linked bank account. Records of each transaction are saved to your account wallet history and can be reviewed after login.
FPX connects directly to your online banking. Each transfer generates a reference number visible in both your bank statement and your ufo9 transaction log.
Boost is available as a deposit route where supported. Check the payment screen at checkout to confirm availability for your account region.
Your wallet balance, deposit history, and withdrawal records are accessible from the account dashboard. No call to support is needed to view past transactions.
These terms cover your direct relationship with ufo9 — your account access, the transactions recorded in your wallet, the content shown in the lobby, and how we handle your information. They do not govern services or platforms that sit outside the platform boundary.
All login activity, session behaviour, and account settings fall under these terms. Your account is personal to you and cannot be shared or transferred.
Deposits and withdrawals made through supported payment rails — DuitNow, FPX, Boost — are covered. Transaction records are stored in your account history and remain accessible after login.
The lobby, game content, and any information displayed on ufo9 pages fall within scope. Game titles from studios in the lobby are provided for entertainment where local law permits.
External platforms — your bank, your Boost wallet provider, or FPX — operate under their own terms. ufo9 is not responsible for decisions or delays on those external systems.
You have several practical options when managing your account under these terms. The account dashboard, accessible after login, is the main place to review your deposit and withdrawal history, check your current wallet balance, and see which payment routes were used in recent sessions. If any account detail — such as your registered contact information — needs updating, go to the account settings section and follow the fields shown there. Changes take effect once confirmed through the verification step on that page. If a transaction record does not match what you expected, or if you want clarification on how a specific term applies to your account, raise it through the support channel before taking any other action. Support can access the same transaction log and account history that you see, so having your reference number or transaction date ready speeds up the process considerably.
Your full transaction log is available in the account dashboard after login. Each entry shows the payment method used, the amount, and the date — no additional steps needed.
Update your registered details through account settings. Follow the fields and verification instructions shown on that page; changes are reflected immediately after confirmation.
If a term is unclear or a transaction needs explanation, contact support with your account reference. The team can access your transaction history directly to address the specific item.
If you believe a term has been applied incorrectly to your account, submit a written request through the support channel. Include the relevant transaction date and a short description of your concern.
If you have a question about these terms, your account access, or a specific transaction record, the support team is available through the channels below. Have your account reference or transaction date ready before reaching out — it helps resolve queries faster.
Start a chat session from the account page after login. This is the quickest way to ask about a specific transaction or account access issue.
Send your query to the support address shown in the account help section. Include your account reference and the relevant transaction date for a faster response.
The help section of your account covers common questions about payment records, account settings, and term clarifications. Check there first before opening a new support request.
ufo9 keeps transaction records and account data for as long as your account is active and for the period required under applicable law after closure. You can request a summary of what data is held against your account by contacting support through the account help section.
Account information and transaction records are stored securely. We do not share your data with third parties outside of what is required to process supported payment rails such as DuitNow, FPX, and Boost.
The platform uses session and functional cookies to keep your account authenticated during a session. You can review cookie settings through your browser controls; disabling some cookies may affect lobby navigation.
Your account is protected by login credentials that only you control. If you suspect unauthorised access, change your password immediately through account settings and contact support to flag the session.
To request a change to how your data is handled, or to ask about retention periods, contact the support team via the channel shown in your account dashboard. Requests are reviewed individually.
Answers to the questions we hear most about how these terms work, what they cover, and how to act on them.
Yes, these terms apply when you open an account and use the platform in a region where access is permitted. Availability depends on local law, and by using the platform you are confirming that access is permitted where you are.
Your complete transaction log — including DuitNow, FPX, and Boost entries — is available in the account dashboard after login. Each record shows the method, amount, and date. No support request is needed to view it.
Go to your transaction log in the account dashboard first and note the reference number and date. Then raise the discrepancy with support through live chat or email. Having the reference ready means the team can locate the record immediately.
The current version date is shown at the top of this page. We may also notify you through the account communication channel when a material change is made. Continuing to use the platform after an update means you accept the revised terms.
Yes. Contact support through the help section of your account dashboard and request a data summary. Include your account reference so the team can locate the correct records and respond with the relevant details.
Transaction and account records are retained for the period required under applicable law after closure. You can ask support for details on the specific retention period that applies to your account at the time of closing.