Mobile / Sports
This page sets out exactly what data ufo9 collects when you open an account, make a DuitNow or FPX transfer, or access the lobby from your phone. We keep it direct so you know what we hold, why we hold it, and how to act on it.
When you register on ufo9, we collect the details you enter — your name, contact address, and the email tied to your account login. Every time a DuitNow transfer, FPX online banking payment, or Boost wallet transaction is processed through your account, a record is created and stored against your account ID. We use that record to verify the transaction, match it to your wallet balance, and respond accurately if you raise a question about it. We do not sell your personal data to marketing brokers. We do not share it with third parties outside what is required to operate your account, process payments, and meet any obligations that apply under local law in eligible regions. Data we collect is proportionate to the service — we do not ask for information beyond what account management and payment processing require. Where local law applies, your rights over that data include access, correction and the ability to raise a concern. The current state of your account records is always visible after you log in. If anything here is unclear, the contact path in the support section below is the right place to start.
Not every piece of data you encounter on ufo9 falls under this policy in the same way. Understanding the boundaries helps you know who to contact when something needs attention. The four areas below clarify the scope — what sits inside our responsibility, and what sits outside it.
Login credentials, session timestamps, and device identifiers collected when you access your ufo9 account fall fully within this policy. We hold this data to keep your account secure and to detect access that does not match your usual login pattern.
DuitNow, FPX and Boost transaction records processed through your account are stored and governed by this policy. These records exist to reconcile your wallet balance and support any payment query you raise. They are not shared outside what payment processing requires.
Aggregated, non-personal data about how the lobby is used — such as which game categories are opened — helps us improve the experience. This is not linked to your personal account unless you are logged in, and it does not identify you individually.
Links to external services, game studios, or payment processors operate under their own data terms. Once you leave the ufo9 platform or interact with a third-party service, their own policy applies. We have no control over external data practices.
Your account data belongs to you, and this policy gives you practical ways to act on that. After logging in, the account dashboard shows the personal details we hold — name, contact email, and linked payment method. If any detail is out of date, the edit fields on the account page let you correct it directly. Transaction records tied to DuitNow, FPX, or Boost payments are viewable under the transaction history tab; if a record looks incorrect, the support contact path below is how you flag it. For requests that go beyond a simple correction — such as asking what data we hold, or requesting that we remove data where local law permits — reach out through the support channel and state your account email clearly. We aim to respond within the window described in the support section. Availability of specific data rights depends on local law and eligible regions.
Log in and open the account dashboard to see the personal and payment data we hold. Transaction history covers DuitNow, FPX and Boost entries linked to your account ID.
Out-of-date contact details or a name change can be updated through the edit fields on your account page. Follow the verification steps shown there to confirm the change.
If you are unsure what data we hold or why, contact support with your account email. We will confirm what is stored and the basis for holding it, in line with what local law requires.
Where local law in your eligible region supports it, you may request removal of data we hold. Submit the request through the support channel with your account email and the specific data you are referring to.
If this policy raises a question you cannot resolve through your account dashboard, three contact paths are open to you. State your account email in any message so we can locate your records accurately. For payment-related data queries — DuitNow, FPX, or Boost transaction history — include the approximate date and amount so the review is faster.
Open the chat widget at the bottom of any ufo9 page when you are logged in. Describe your data question and include your account email. This is the fastest path for account-level queries.
Send a written request to the support email shown on the contact page. Email is the recommended path for formal data requests — correction, access or removal — where a written record of the exchange matters.
The help section inside your logged-in account covers common data and privacy questions. Check there first for steps on updating contact details, reading transaction records, or understanding what data is stored.
Practical data hygiene sits behind every part of the ufo9 account experience. Here is how we approach the areas that matter most to your privacy.
We use cookies to keep your session active while you move between the lobby, wallet, and transaction history. No personally identifying information is stored in a cookie. You can manage cookie settings through your browser; blocking session cookies may affect how your account loads.
Your login credentials are stored in encrypted form. Access to account data by our team is limited to functions that require it — payment reconciliation, support queries, and account verification steps shown on the account page when local rules require them.
We keep transaction records — including DuitNow and FPX payment logs — for as long as account management and any applicable local legal obligation require. Once that period passes, records are removed from active storage. The exact window depends on the type of data and local law.
When this policy changes, the updated version is posted on this page with the revision date noted at the top. Continuing to use your account after a change is posted means you have seen the updated terms. Check this page if you want to see the current version.
These are the questions we hear most often about how personal and payment data is handled. If your question is not covered here, the support contact paths above are open to you.
We collect the name, email address, and contact details you enter during registration. When you make a payment — DuitNow, FPX, or Boost — we also store the transaction reference and amount. No additional data is collected beyond what account management and payment processing require.
Yes. After logging in, the account dashboard shows the personal details and transaction history linked to your account ID. If you want a broader view of all stored data, send a request to support with your account email and we will confirm what is held.
Open the account settings page after logging in. The edit fields there let you update your contact email, name, and linked payment details. Follow the verification steps shown on that page to save the change. For anything that cannot be edited directly, contact support.
We share data only where required to process your payment — for example, passing a DuitNow or FPX reference to the payment processor — or where local law requires it. We do not sell personal data or share it for marketing purposes.
Transaction records for DuitNow, FPX, and Boost payments are retained for as long as account management and applicable local legal obligations require. The exact period depends on your region and the type of record. Once that period passes, data is removed from active storage.
Send a removal request to support with your account email and the specific data you are referring to. Availability of data removal depends on local law and eligible regions. We will confirm what can be removed and the steps involved after reviewing your request.